PBP Real EstateCall

Last updated September 8, 2026

Up-Front Communication Guarantee

Short answer: We contact you at least once every 7 to 10 days throughout the listing period, by call, email or text, on the channel you choose. If we do not meet that contact commitment, you may cancel the listing agreement before receiving an offer to purchase, without obligation to pay any fees or commission.

For sellers

Pricing a home is a skill. Start with the current competition and recent closed sales.

41.2% of active single-family house listings in Palm Beach County have a recorded asking price below their original list price.

The data comes from the segment and recorded fields available in PBP Real Estate's BeachesMLS feed, as of the date shown. Gia Freer, Broker of Record, turns comparable sales and current competition into one written pricing opinion for your home, with the reasoning, before it goes live.

No website estimate, no automated number: a written opinion of value prepared by hand, within one business day.

41.2%Recorded below original
58.8%Not recorded as below originalMay include unchanged prices, increases and missing-price records; not a never-cut count.
4,002 single-family houses for sale in Palm Beach County. Source: BeachesMLS, as of October 18, 2026. Information is deemed reliable but not guaranteed. Seller Blink Rate™ is the share of active listings with a recorded asking price below the original list price. The denominator is all active listings in the segment. The complement may include unchanged prices, increases and missing-price records; it does not establish a price history.

Request a pricing opinion for your property

Reviewed by Gia Freer, Broker of Record (Lic. BK689801). Reply within one business day. No automated estimate is published on this site.

Key takeaways

  • We communicate every week, often more than once, and discuss the market response and pricing during the first 7 to 10 days.
  • Showing feedback is passed on as soon as we receive it.
  • Our separate Easy Exit Performance Guarantee lets you cancel before an offer to purchase is received if our service does not live up to what we promised, with no penalties or obligations, after giving us the chance to correct the problem.

What the guarantee says

Up-Front Communication Guarantee. We contact you at least once every 7 to 10 days throughout the listing period, by call, email or text, on the channel you choose. If we do not meet that contact commitment, you may cancel the listing agreement before receiving an offer to purchase, without obligation to pay any fees or commission.

Why regular contact, and why in writing

Ask a seller who has had a bad listing experience what went wrong and the answer is rarely the commission. It is that they stopped hearing anything. The listing went live, the first weekend passed, and then the updates thinned out precisely as the news got harder to deliver. By the time anyone said the word price out loud, the home had been sitting for two months and the market had drawn its own conclusions.

We communicate every week, often more than once, and discuss the market response and pricing during the first 7 to 10 days. Showing feedback is passed on as soon as we receive it. Our Feedback Fridays emails continue, but calls and conversations happen throughout the week. The written guarantee commits us to contact you at least once every 7 to 10 days.

What you get every week

  • Activity. Showings, second showings, where the traffic came from, and what the agents said afterward — including the parts you would rather not read.
  • Your competition. What comparable homes did this week: new listings, price changes, and which of them went under contract and at what.
  • Where you stand. Your days on market against your own segment and price band, not against a countywide average.
  • The recommendation. Hold, adjust the exposure, or change the price — with the closed sales and pending contracts that support it attached.

What it does not cover

This is a guarantee about our conduct, not about the market. It commits us to contact at least once every 7 to 10 days, with weekly or more frequent communication in practice. It does not promise a sale, a price, a timeline, or that the news will be good. When the news is bad, the guarantee is what makes sure you get it early enough to do something about it.

Where this fits

It is one half of a pair. This guarantee covers our contact commitment. Our separate Easy Exit Performance Guarantee lets you cancel before an offer to purchase is received if our service does not live up to what we promised, with no penalties or obligations, after giving us the chance to correct the problem.

Both of them sit downstream of the decision that matters most, which is the number your home goes on the market at. See selling a home in Palm Beach County, or start with a written opinion of value.

The Up-Front Communication Guarantee: questions and answers

How often will my listing agent update me?

Our written commitment is contact at least once every 7 to 10 days throughout the listing period, by call, email or text, on the channel you choose. We communicate weekly, often more than once. If we do not meet that contact commitment, you may cancel the listing agreement before receiving an offer to purchase, without obligation to pay any fees or commission.

What is actually in the weekly update?

What happened this week and what it means. Showings and where they came from, what agents and buyers said, how your direct competition moved on price or went under contract, where your listing sits on days on market against your own segment, and the recommendation for the coming week. If the honest recommendation is a price change, it is in the update, in writing, with the sales it rests on.

What if nothing happened that week?

You still get the update, because no activity is itself the most important information a seller can have. Two quiet weeks in a market where comparable homes are going under contract is a pricing answer, and hearing it in week two is worth considerably more than hearing it in month three.

Why does a communication guarantee need to exist at all?

Because the most common complaint sellers make about agents is not price or fees, it is silence. Silence is easiest exactly when the news is bad, which is when a seller most needs to hear it. Our written contact commitment, with a cancellation remedy before an offer is received, makes that responsibility clear.

What sellers say about being kept informed

PBP Real Estate holds 86 Google reviews at an average of 5.0 out of 5. Every quote below is a verbatim excerpt from a public review on that profile, shortened only where marked.

  • After more than a year trying to sell my condo to no avail, here comes Gia and with her sincere persona and professionalism, she sold my condo within 3 weeks.

    ★★★★★ Rosa S. · Google review, February 2020

  • Gia and John from PBP Real Estate exceeded expectations in selling my mother's Delray Beach condo, which had previously failed to sell with another firm. Despite being in New York, I experienced excellent communication and responsiveness via phone, text, and email, making the remote process, including the closing, stress-free.

    ★★★★★ Robert S. · Google review, December 2024

  • I needed to sell my mothers home from out of state and Gia made the whole process very easy. She helped me getting the right people to get the house emptied and cleaned.

    ★★★★★ Roger D. · Google review, December 2024

Read all 86 reviews on Google or see more on our about page.

Published by Gia Freer, Broker of Record, PBP Real Estate, LLC · Florida broker license BK689801 · brokerage license CQ1064615. Last updated September 8, 2026.